{"id":4735,"date":"2021-05-19T12:42:19","date_gmt":"2021-05-19T12:42:19","guid":{"rendered":"https:\/\/staging.studioveh.com\/?p=4735"},"modified":"2023-01-25T17:29:05","modified_gmt":"2023-01-25T17:29:05","slug":"lufthansa","status":"publish","type":"post","link":"https:\/\/studioveh.com\/de\/lufthansa\/","title":{"rendered":"H\u00f6chster Service"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div id=\"title-block_237e54f50431b080dc5e21398612dd4f\" class=\"row section-margin-bottom \">\n\t<div class=\"col-xs-12 col-md-9\">\n\t\t<h1 class=\"Normal\">Im Service gibt es heute ganz neue Fallstricke. Marken werden schnell reduziert auf einen fehlgeleiteten Klick. Dabei liegt der Schl\u00fcssel f\u00fcr neue H\u00f6henfl\u00fcge in der Kundenzufriedenheit genau hier: Reduktion.  <\/h1>\n\t<\/div>\n<\/div>\n\n<div class=\"row full-width-image-section section-margin-bottom\">\n\t<div class=\"col-xs-12 no-padding-desktop\">\n\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"859\" src=\"https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Airplane.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Airplane.jpg 1600w, https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Airplane-300x161.jpg 300w, https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Airplane-1024x550.jpg 1024w, https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Airplane-768x412.jpg 768w, https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Airplane-1536x825.jpg 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/>\t<\/div>\n<\/div>\n\n\n\n<div id=\"content-block_e68cd5c287776b05d2007517460e5154\" class=\"row panel section-margin-bottom block-content aligntrue\">\n\t<div class=\"col-xs-12 col-md-4\">\n\t\t\t<\/div>\n\t<div class=\"col-xs-12 col-md-8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-xs-12 col-md-11\">\n\t\t\t\t\t\t\t<span class=\"default \n                            \tno-margin-bottom\n\t\t\t\t\t\t\t\">\n                                \n\t\t\t\t\t\t\t<p>Das UX Design der Lufthansa Service App wurde so strukturiert, dass Kunden bei egal welchem Anliegen in drei schnellen Schritten zur passenden L\u00f6sung finden. Die Lufthansa hat gef\u00fchlt unz\u00e4hlige Kontaktoptionen f\u00fcr unterschiedlichste Probleme, vom verlorenen Gep\u00e4ck \u00fcber Flugumbuchung bis hin zum Mitf\u00fchren von Tieren. Die App f\u00fchrt die Kunden in nur drei Klicks zu einer \u00dcbersicht der Kontaktoptionen mit Empfehlung zur besten Kontaktm\u00f6glichkeit \u2013 Angaben zur Erreichbarkeit und eventuellen Wartezeit inklusive.<\/p>\n                            <\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n<\/div>\n\n\n\n<div id=\"content-block_4522502c0f9d6bde942bd7c11c811908\" class=\"row panel section-margin-bottom block-content aligntrue\">\n\t<div class=\"col-xs-12 col-md-4\">\n\t\t\t<\/div>\n\t<div class=\"col-xs-12 col-md-8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-xs-12 col-md-11\">\n\t\t\t\t\t\t\t<span class=\"big\">\n                                \n\t\t\t\t\t\t\t<p>&#8222;Die Zusammenarbeit mit Franziska Veh und dem Team von CodeControl? Schon \u00fcber 5 Jahre arbeiten wir zusammen. Das spricht f\u00fcr sich. Und Franziska zeigt sich jederzeit professionell, flexibel, innovativ und \u00fcberaus proaktiv.&#8220; <\/p>\n                            <\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-xs-12 col-md-11\">\n\t\t\t\t\t\t\t<span class=\"default \n                            \tno-margin-bottom\n\t\t\t\t\t\t\t\">\n                                \n\t\t\t\t\t\t\t<p>Thiemo Busch, Project Lead, Lufthansa<\/p>\n                            <\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n<\/div>\n\n\n<div id=\"image-block_6b333b8f74c2650f7e8a23bffb41247d\" class=\"row section-margin-bottom\">\n\t\t\t<div class=\"col-xs-12 col-md-4 hide-mobile\">\n\t\t<\/div>\n\t\t<div class=\"col-xs-12 col-md-4\">\n\t\t<img loading=\"lazy\" decoding=\"async\" width=\"632\" height=\"390\" src=\"https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_App_Icon.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_App_Icon.jpg 632w, https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_App_Icon-300x185.jpg 300w\" sizes=\"auto, (max-width: 632px) 100vw, 632px\" \/>\t\t\t<\/div>\n<\/div>\n\n\n\n<div id=\"content-block_9a1356278860b761aea57fedc78b2d2a\" class=\"row panel section-margin-bottom block-content aligntrue\">\n\t<div class=\"col-xs-12 col-md-4\">\n\t\t\t<\/div>\n\t<div class=\"col-xs-12 col-md-8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-xs-12 col-md-11\">\n\t\t\t\t\t\t\t<span class=\"default \n                            \tno-margin-bottom\n\t\t\t\t\t\t\t\">\n                                \n\t\t\t\t\t\t\t<p>Gro\u00dfe Kunden sind meist l\u00e4ngere Prozesse gro\u00dfer Agenturen gewohnt. Der Anspruch von Studio Veh, m\u00f6glichst eng im Team mit den Kunden zusammen zu arbeiten, verk\u00fcrzte die Entwicklungszeit au\u00dferordentlich. Vom Teamgeist der Entwickler unseres Programmierungspartners CodeControl ganz zu schweigen. So ging die App in nur 10 Wochen nach Start der UX-Konzeption live.<\/p>\n                            <\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n<\/div>\n\n\n<div id=\"image-block_1e11b22c81695b330229bd9dd355e613\" class=\"row section-margin-bottom-small-mobile\">\n\t\t<div class=\"col-xs-12 col-md-12\">\n\t\t<video autoplay loop muted playsinline><source src=\"https:\/\/studioveh.com\/wp-content\/uploads\/2021\/05\/iPhone_animated.mp4\" type=\"video\/mp4\"><\/video>\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"row full-width-image-section section-margin-bottom\">\n\t<div class=\"col-xs-12 no-padding-desktop\">\n\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"816\" src=\"https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Appscreens_1.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Appscreens_1.jpg 1600w, https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Appscreens_1-300x153.jpg 300w, https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Appscreens_1-1024x522.jpg 1024w, https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Appscreens_1-768x392.jpg 768w, https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Appscreens_1-1536x783.jpg 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/>\t<\/div>\n<\/div>\n\n\n\n<div id=\"content-block_b314323ede619c90b78d9803b118e8e9\" class=\"row panel section-margin-bottom block-content aligntrue\">\n\t<div class=\"col-xs-12 col-md-4\">\n\t\t\t<\/div>\n\t<div class=\"col-xs-12 col-md-8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-xs-12 col-md-11\">\n\t\t\t\t\t\t\t<span class=\"default \n                            \tno-margin-bottom\n\t\t\t\t\t\t\t\">\n                                \n\t\t\t\t\t\t\t<p>Die Klarheit und Struktur des neuen Corporate Designs der Lufthansa trugen wesentlich zur schnellen Entwicklung bei. Die Markengestaltung bot eine optimale Grundlage f\u00fcr die Entwicklung des App-Designs sowie des App-Logos. Auf Basis des Erscheinungsbildes designte Studio Veh schlie\u00dflich alle Nutzeroberfl\u00e4chen von Splash Screen bis zum Feedback Screen \u2013 und sorgte dar\u00fcber hinaus f\u00fcr die App Store Optimization (ASO). <\/p>\n<p>Ob Kofferpacken oder App-Download, die perfekte Service-Experience beginnt eben schon vor dem Start.<\/p>\n                            <\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"row full-width-image-section section-margin-bottom\">\n\t<div class=\"col-xs-12 no-padding-desktop\">\n\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"816\" src=\"https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Appscreens_2.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Appscreens_2.jpg 1600w, https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Appscreens_2-300x153.jpg 300w, https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Appscreens_2-1024x522.jpg 1024w, https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Appscreens_2-768x392.jpg 768w, https:\/\/studioveh.com\/wp-content\/uploads\/2021\/04\/Lufthansa_StudioVeh_Appscreens_2-1536x783.jpg 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/>\t<\/div>\n<\/div>\n\n\n\n<div id=\"content-block_717548a667846c09e4f6f1a243c20772\" class=\"row panel section-margin-bottom block-content aligntrue\">\n\t<div class=\"col-xs-12 col-md-4\">\n\t\t\t\t<p class=\"\">Team Credits<\/p>\n\t\t\t<\/div>\n\t<div class=\"col-xs-12 col-md-8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-xs-12 col-md-11\">\n\t\t\t\t\t\t\t<span class=\"default\">\n                                \n\t\t\t\t\t\t\t<p>UX: <br \/>\nRobert Siuda<br \/>\n<br \/>\nDesign: <br \/>\nFranziska Veh<br \/>\n<br \/>\nProjektmanagement &amp; Development: <br \/>\nCodeControl<br \/>\n<br \/>\nHero Image:<br \/>\n\u00a9 Deutsche Lufthansa AG<\/p>\n                            <\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n<\/div>\n\n\n\n<div id=\"content-block_524ecbd063106c1f6ee9803bb1f789c8\" class=\"row panel section-margin-bottom block-content aligntrue\">\n\t<div class=\"col-xs-12 col-md-4\">\n\t\t\t<\/div>\n\t<div class=\"col-xs-12 col-md-8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-xs-12 col-md-11\">\n\t\t\t\t\t\t\t<span class=\"big\">\n                                \n\t\t\t\t\t\t\t<p>Sie haben ein Projekt und brauchen Unterst\u00fctzung? Lassen Sie uns reden: Ob <a href=\"tel:4917678164776\">Anruf<\/a>, <a href=\"mailto:hello@studioveh.com\">E-Mail<\/a> oder ein Besuch bei uns im Studio \u2013 wir freuen uns auf Sie!<\/p>\n                            <\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-4735","post","type-post","status-publish","format-standard","hentry","category-brand-creation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>H\u00f6chster Service - studioveh<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/studioveh.com\/de\/lufthansa\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"H\u00f6chster Service - 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